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Job Description
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand.
Skills Required
- Excellent Communication Skills
- Leadership skills with strong people and time management capabilities
- Proficiency in Microsoft Office and CRM platforms
- Strategic planning and thinking with effective analytical skills
Qualifications Required
- Bilingual proficiency in Arabic and English
- Experience in working with CRM systems such as CRM 365, Navision, & Genesys
- Minimum experience in a retail environment with a strong customer service focus
- University Degree or equivalent within Retail or Hospitality
Tags
Al-Futtaim Automotive
Manufacturing & Industrial
Technology
UAE
customer_service
customer_support
data analysis
performance_management